Last updated: September 30, 2026
These Terms and Conditions apply to all transfer, private transportation, tour and excursion services booked with JETCANA Punta Cana Transfers (“JETCANA”, “we”, “us”) through our website, WhatsApp, email or phone. By making a booking, you confirm that you have read and accepted these terms.
1. About Us
JETCANA Punta Cana Transfers provides private airport transfers and private transportation from Punta Cana International Airport (PUJ) to Bávaro, Cap Cana, Uvero Alto, Miches, Bayahibe, La Romana, Santo Domingo and other destinations in the Dominican Republic.
2. Bookings & Confirmation
Your booking is confirmed once you complete the booking form and receive our confirmation by email or WhatsApp. Please make sure all details are correct, including your name, flight number, arrival date and time, hotel or accommodation, number of passengers and luggage. JETCANA is not responsible for service issues caused by incorrect or incomplete information provided by the customer.
3. Prices
All prices are per vehicle, not per person, and are quoted in US dollars (USD). Prices include the private vehicle, a bilingual driver, fuel, tolls, flight monitoring and free waiting time as described below. There are no hidden fees.
4. Payment
No prepayment is required for standard transfers. Payment is made directly to your driver on arrival, in US dollars. For long-distance routes, VIP vehicles, large groups or special services, a deposit may be requested to secure your booking. Any deposit paid will be deducted from the total price.
5. Cancellations & Changes
Free cancellation up to 24 hours before your scheduled pickup time. To cancel or modify your booking, contact us via WhatsApp at +1 809-765-9797 or by email at reservas@jetcanapuntacanatransferrd.com. Changes to date, time, destination or vehicle are free, subject to availability. Changes of destination or vehicle may change the price.
6. Booking Reconfirmation
We will contact you via WhatsApp or email 24–48 hours before your transfer to reconfirm your booking. Please reply to keep your reservation active. Bookings that cannot be reconfirmed may be released.
7. Airport Pickups & Flight Delays
We monitor your flight in real time at no extra cost, so if your flight is delayed, we will adjust your pickup time automatically. Your driver will wait up to 60 minutes after your flight lands, free of charge, and will meet you at the arrivals exit holding a sign with your name. If you are delayed at immigration, customs or baggage claim, please message us on WhatsApp so your driver can keep waiting.
8. Hotel & Accommodation Pickups
For transfers from your hotel or accommodation, your driver will wait up to 30 minutes after the scheduled pickup time. For departures to the airport, we will recommend a pickup time based on your flight schedule. JETCANA is not responsible for missed flights caused by late passengers or pickup times chosen by the customer against our recommendation.
9. No-Shows
If you do not show up within the waiting time and have not contacted us, the booking will be considered a no-show and the driver may leave. Customers with a no-show record will be required to prepay future bookings.
10. Passengers, Luggage & Child Seats
Each vehicle has a maximum passenger and luggage capacity, shown on the booking page. Please inform us in advance of oversized luggage such as golf bags, surfboards, strollers or wheelchairs. Child seats are available on request, subject to availability, and must be requested when booking.
11. Passenger Conduct
Smoking, drug use and consumption of alcohol in excess are not permitted inside our vehicles. The driver may refuse service to passengers whose behavior puts the safety of the driver, other passengers or the vehicle at risk. The customer is responsible for any damage caused to the vehicle by their group.
12. Liability
JETCANA is not responsible for delays or service changes caused by circumstances beyond our control, including weather, traffic, road closures, accidents, strikes or government actions. We are not responsible for personal belongings left in the vehicle, although we will do our best to help recover them. Our liability is limited to the price of the booked service.
13. Changes to These Terms
We may update these Terms and Conditions at any time. The version published on this page at the time of your booking will apply.
14. Governing Law
These terms are governed by the laws of the Dominican Republic.
15. Contact
WhatsApp: +1 809-765-9797
Email: reservas@jetcanapuntacanatransferrd.com
Website: https://jetcanapuntacanatransferrd.com